Questions About access2wellness
What is access2wellness?
Access2wellness provides access to one of the broadest selections of assistance programs available to help the uninsured and underinsured access their prescription medications. These programs provide more than 1,000 medications for free or at a discount to those who qualify. The simple design of access2wellness lets someone quickly and easily evaluate eligibility and apply for assistance.
Why was access2wellness created?
Access2wellness is a service from Johnson & Johnson Health Care Systems Inc., and reflects the company's commitment to improving access to better health care. As the number of assistance programs has increased, many patients and health care professionals have grown confused by the available choices. Access2wellness was developed to help people find information on assistance programs quickly and easily.
How do my patients qualify for these programs?
Each assistance program has its own eligibility criteria. In order to determine your patient’s eligibility for any of these assistance programs, your patient can use the Eligibility Tool available at access2wellness.com or call the access2wellness Call Center at 866-317-2775.
| General requirements for patients may include: |
- No private or public prescription medication insurance.
- Specific financial criteria.
- Residence in the United States or a United States Territory.
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Can the resources available through access2wellness help seniors find information about prescription medication coverage?
Yes. Seniors who use access2wellness can access information on the Medicare Prescription Drug Coverage Program* (Medicare Part D) or call 800-633-4227. They may also find other programs that provide assistance.
When visiting access2wellness.com or using the access2wellness Call Center, what information will my patient need in order to determine eligibility for the various assistance programs available?
Patients need to provide information such as age, zip code, estimated annual household income, and prescription medications they are currently taking or have been prescribed. They also need to state whether they currently have any type of health insurance and/or prescription drug coverage. All responses remain confidential.
What happens if the Eligibility Tool indicates my patient is qualified?
If your patient qualifies, you or your patient may have the option of completing an online application, downloading a printable application or contacting the Call Center to request an application by mail or to be directed to another Web site for more information. As the health care professional, you may need to sign their application form and supply specific prescription information. All applications should be mailed to the address of the specific assistance program they are applying for.
How long will it take to process an application?
Depending on the program, from the time a completed application is received, it may take a few minutes to a few days to determine whether the applicant qualifies. The items commonly missing include:
- The applicant's signature and their health care prescriber's signature.
- The dosage, amount and number of refills for each separate prescription. All prescriptions must include their health care prescriber's signature.
- The applicant's tax-filing status. If the patient files taxes, the most recent Federal Income Tax Return must be included. If the patient is claimed as a dependent on another person's taxes, include that person's return (the one claiming the patient as a dependent).
How long will it take for patients to receive their prescription medications?
It varies from one assistance program to the next. Programs available through access2wellness are committed to providing prescriptions to patients as quickly as possible.
How will patients receive their prescription medications?
Patients will receive their prescription medications in one of three ways:
1) From their health care professional's office;
2) Mailed to their home; or
3) By using a pharmacy card at a local pharmacy.
How long will patients continue to receive their free or discounted prescription medications?
Each assistance program has different renewal requirements. Some programs require patients to reapply. If so, information will be mailed to patients when it’s time to reapply.
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