Questions About access2wellness
What is access2wellness?
Access2wellness provides access to one of the broadest selections of assistance programs available to help the uninsured and underinsured access their prescription medications. These programs provide more than 1,000 medications for free or at a discount to those who qualify. The simple design of access2wellness lets patients quickly and easily evaluate their eligibility and apply for assistance.
Why was access2wellness created?
Access2wellness is a service from Johnson & Johnson Health Care Systems Inc., and reflects the company's commitment to improving access to better health care. As the number of assistance programs has increased, many patients and health care professionals have grown confused by the available choices. Access2wellness was developed to help people find information on assistance programs quickly and easily.
How do patients qualify for these programs?
Each assistance program has its own eligibility criteria. In order to determine a patient's eligibility for any of these assistance programs, use the Eligibility Tool available at access2wellness.com or call the access2wellness Call Center at 866-317-2775.
| General requirements for patients may include: |
- No private or public prescription medication insurance.
- Specific financial criteria.
- Residence in the United States or a United States Territory.
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Can the resources available through access2wellness help seniors find information about prescription medication coverage?
Yes. Seniors who use access2wellness can access information about the Medicare Prescription Drug Coverage Program* (Medicare Part D) or call 800-633-4227. They may also find other programs that provide assistance.
When visiting access2wellness.com or using the access2wellness Call Center, what information will patients need in order to determine eligibility for the various assistance programs available?
Patients will need to provide information such as age, zip code, estimated annual household income, and prescription medications they are currently taking or have been prescribed. They also need to state whether they currently have any type of health insurance and/or prescription drug coverage. All responses remain confidential.
What happens if the Eligibility Tool indicates a patient is qualified?
If the patient qualifies, they may have the option of completing an online application, downloading a printable application, or contacting the Call Center to request an application by mail or to be directed to another Web site for more information. The patient may need to have a health care professional sign the application form and supply specific prescription information. All applications should be mailed to the address of the specific assistance program the patient is applying for.
How long will it take to process an application?
Depending on the program, from the time a completed application is received, it may take a few minutes to a few days to determine whether the applicant qualifies. If the application is missing any information, it will take longer. The items commonly missing include:
- The applicant's signature and their health care prescriber's signature.
- The dosage, amount and number of refills for each separate prescription. All prescriptions must include their health care prescriber's signature.
- The applicant's tax-filing status. A patient who files taxes must include the most recent Federal Income Tax Return. If the patient is claimed as a dependent on another person's taxes, include that person's return (the one claiming the patient as a dependent).
How long will it take for patients to receive their prescription medications?
It varies from one assistance program to the next. Programs available through access2wellness are committed to providing prescriptions to patients as quickly as possible.
How will patients receive their prescription medications?
Members will receive their prescription medications in one of three ways:
1) From their health care professional’s office;
2) Mailed to their home; or
3) By using a pharmacy card at a local pharmacy.
How long will patients continue to receive their free or discounted prescription medications?
Each assistance program has different renewal requirements. Some programs require patients to reapply. If so, information will be mailed to patients when it’s time to reapply.
What does it mean to be an access2wellness Advocate Organization?
Becoming an access2wellness Advocate Organization involves spreading the word about access2wellness to uninsured or underinsured patients who qualify. Outreach can include placing a link to access2wellness.com on your organization’s Web site, including information about access2wellness on your organization’s printed materials or making access2wellness printed material available to those you serve.
How do I become an access2wellness Advocate Organization?
We appreciate your interest in access2wellness. To become an access2wellness Advocate Organization or to learn more about how you can help, please contact the access2wellness Call Center at 866-317-2775 for more information.
As an access2wellness Advocate Organization, how else can we help patients get access to better health care?
One of the best ways our Advocate Organizations can help uninsured and underinsured patients who qualify is to spread the word about programs like access2wellness. You can discuss access2wellness and other available assistance programs, offer help to those trying to apply for assistance and encourage others in the health care community to do the same. Including a link to access2wellness.com on your organization’s Web site provides an easy way for individuals to learn more about access2wellness.
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